DOJ Seal

Western Union Remission

Frequently Asked Questions


  1. What is this case about?
  2. Who is eligible to file a Petition for Remission, and how?
  3. If I qualify, how much money will I get back?
  4. What is remission?
  5. What will I need to do to get a payment?
  6. How do I file a Petition for Remission?
  7. What should I do if I disagree with the loss amount printed on my petition?
  8. Which Western Union transfers qualify?
  9. Do I have to be a United States citizen or in the United States to file a petition?
  10. When will I get a payment?
  11. What will happen if I do nothing?
  12. Can an attorney file a Petition on behalf of their client?
  13. Why am I required to provide my Social Security Number?
  14. What if I have an Individual Taxpayer Identification Number (ITIN), but do not have a Social Security number?
  15. What if I do not have a Social Security Number or Individual Taxpayer Identification Number?
  16. What if I do not have the Western Union Money Transfer Control Number (MTCN)?
  17. What if the amount I transferred is not in U.S. dollars?
  18. Can I file a petition on behalf of an estate?
  19. What if I need to change the name on the petition?
  20. How can I print a blank petition form?
  21. Do I need an attorney to file a petition?
  22. Is there a fee for filing a petition?
  23. Where can I get more information?

 



  1. What is this case about?

    Western Union paid $586 million to settle charges brought by the Federal Trade Commission (or FTC), and the Department of Justice (or DOJ).   The company admitted to criminally aiding and abetting wire fraud and to violations of the Bank Secrecy Act. The U. S. Postal Inspection Service investigated various schemes in which fraudsters contacted victims and falsely posed as family members in need or federal law enforcement officials, or falsely promised prizes, loans, employment opportunities, discounted products or other financial awards. The fraudsters directed the victims to send money through Western Union to help relatives, avoid imprisonment or arrest, or to claim prizes, receive loans, employment, products or some other financial award.  No one received the cash, prizes or other promised items.

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  2. Who is eligible to file a Petition for Remission, and how?

    You may be eligible for a remission payment if you sent a money transfer through Western Union between January 1, 2004 and January 19, 2017, and were the victim of fraud.  To apply, you must file a Petition of Remission. We mailed many victims petitions with pre-populated loss amounts. Those forms can be returned online or in the mail to the claims administrator.  If you didn’t get a pre-filled petition, you may file a petition electronically here.

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  3. If I qualify, how much money will I get back?

    The amount you get will probably be a percentage of the amount you lost minus any refund you have already gotten.

     Your payment will be based only on the amount of the money transfer. You cannot recover collateral expenses such as Western Union fees, incidental losses, or transfers sent through other companies.

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  4. What is remission?

    The money paid by Western Union will be made available to victims through a process called "remission." The remission process is governed by the Code of Federal Regulations, Title 28, Part 9. If you file a petition for remission detailing the loss amount, DOJ’s Money Laundering and Asset Recovery Section will compare the requests to Western Union’s records and decide whether to grant the petition. After DOJ has reviewed all petitions, approved petitioners will get payment for some or all of their approved loss.

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  5. What will I need to do to get a payment?

    To be considered, you must file a Petition for Remission on or before May 31, 2018.  We mailed many victims petitions with pre-populated loss amounts. Those forms can be returned online or in the mail to the claims administrator.  If you didn’t get a pre-filled petition, you may file a petition electronically here.

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  6. How do I file a Petition for Remission?

    You must apply by May 31, 2018. You can file a petition here or mail your petition to:

    United States v. The Western Union Company

    P.O. Box 404027

    Louisville, KY 40233-4027

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  7. What should I do if I disagree with the loss amount printed on my petition?

    If you disagree with the loss amount printed on your petition, fill out the information requested on the petition and supply documentation (Western Union money transfer send form and receipt and information detailing the fraud) to support your claim. Do not send original documents.

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  8. Which Western Union transfers qualify?

    All wire transfers within and outside of the United States made through Western Union between January 1, 2004 and January 19, 2017, may be eligible for remission.

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  9. Do I have to be a United States citizen or in the United States to file a petition?

    No. You are not required to be a United States citizen or in the United States to file a petition.

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  10. When will I get a payment?

    It will still take some time—potentially a year or more—to process and verify petitions, and determine who is eligible to get a payment.  Check www.WesternUnionRemission.com for updates on the status of the process.

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  11. What will happen if I do nothing?

    If you do not submit a Petition for Remission, you will not get a payment.

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  12. Can an attorney file a Petition on behalf of their client?

    Yes, but they will need to supply signed documents from each victim indicating they represent them and are permitted to file the Petition on their behalf.  The SSN/TIN provided must be that of the client and not the attorney.

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  13. Why am I required to provide my Social Security Number?

    If your petition is approved, it must be reviewed by the Treasury Offset Program to verify that you do not owe any money to the federal government or certain state debts. If you owe money, your payment will be used to pay your debt. If your payment is more than the amount you owe, you will get the remainder.
    Only the amount of the transfer will be included in approved remission amounts. Collateral expenses such as Western Union fees, incidental losses, or transfers sent through other businesses are not recoverable through the remission process. More information is available at https://www.fiscal.treasury.gov/fsservices/gov/debtColl/dms/top/debt_top.htm.

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  14. What if I have an Individual Taxpayer Identification Number (ITIN), but do not have a Social Security number?

    If you have an ITIN, enter your ITIN instead of a Social Security Number.  Do not check the box that says “Check this box if you do not have a Social Security number.”

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  15. What if I do not have a Social Security Number or Individual Taxpayer Identification Number?

    If you do not have an ITIN or a Social Security number, check the box that says you do not have a Social Security number. When asked for a reason, you can explain that you’re not a US citizen, or whatever other explanation applies.

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  16. What if I do not have the Western Union Money Transfer Control Number (MTCN)?

    The MTCN is the number you get from Western Union when you wire money. It helps identify your transfer. You may still submit a petition without this number. Please provide any other details about the transaction that may help us validate the transfer.

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  17. What if the amount I transferred is not in U.S. dollars?

    Please enter the amount you transferred and indicate what currency your funds were in.  We will convert that amount to dollars using the exchange rate at the time of the transaction. We’ll use that amount to determine your loss.

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  18. Can I file a petition on behalf of an estate?

    Yes. If the person who transferred money is deceased, please submit the petition in the name of the deceased, and include verification of the death and documents showing that you represent the estate.

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  19. What if I need to change the name on the petition?

    If you need your name changed because of a marriage or divorce, please provide a copy of your marriage license or divorce decree, and a copy of your current government-issued ID.

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  20. How can I print a blank petition form?

    A blank form is available here.

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  21. Do I need an attorney to file a petition?

    No, you do not need an attorney to file a petition. 

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  22. Is there a fee for filing a petition?

    The Department of Justice does not charge fees for you to participate in the remission process.

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  23. Where can I get more information?

    For the latest information about the remission process:

    •           Check www.WesternUnionRemission.com for updates.

    •           email info@westernunionremission.com

    •           Or call (844)319-2124

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